Contact us JustMarkets

Support Service Overview

JustMarkets provides comprehensive customer support services operating 24/7. The support team assists clients in multiple languages, including English, Malaysian, and Indonesian. Support representatives undergo specialized training to handle technical, account-related, and trading queries efficiently. Primary support channels available for Malaysian traders: Email Communication:

• General inquiries: [email protected]
• Financial department: [email protected]
• Compliance team: [email protected]
• Partnership requests: [email protected]
• Technical support: [email protected]

Contact Methods and Response Times

International phone numbers:

• Main line: +371 67 881 045
• Alternative line: +44 1418 461237
• Malaysian support: Local rates apply
• Response time: Under 5 minutes
• Operating hours: 24/7

Digital Communication Channels:

• Live chat platform
• WhatsApp messaging
• Telegram support
• Facebook Messenger
• WeChat support

Regional Office Information

Malaysian traders can reach the regional office: Physical Location:

• Office 10, Floor 2
• Vairam Building
• Providence Industrial Estate
• Mahe, Seychelles
• Operating hours: 09:00-18:00 MYT

Documentation Submission:

• Account verification documents
• Proof of residence
• Identity verification
• Payment confirmations
• Additional requirements

Support Department Structure

The platform maintains specialized support divisions: Technical Support:

• Platform issues
• Connection problems
• Trading terminal assistance
• Mobile app support
• API integration help

Financial Department:

• Deposit inquiries
• Withdrawal processing
• Payment verification
• Account funding
• Transaction issues

Response Time Standards

Support request processing timeline:

Communication Guidelines

When contacting support, provide: Essential Information:

• Full name
• Account number
• Issue description
• Relevant screenshots
• Transaction details

Documentation Requirements:

• Clear image quality
• Valid dates
• Proper format
• Complete information
• Official translations

Emergency Support Protocol

For urgent assistance: Critical Issues:

• Account blocking
• Unauthorized access
• Trading platform failures
• Payment processing errors
• Technical emergencies

Emergency Contact Process:

1. Use emergency hotline
2. Provide account details
3. Describe urgent situation
4. Follow support instructions
5. Await immediate response

Callback Service

Request callback support: Service Features:

• 24/7 availability
• Multiple language options
• Priority handling
• Scheduled calls
• Expert consultation

Required Information:

• Contact number
• Preferred time
• Issue category
• Language preference
• Account details

Digital Support Platform

JustMarkets implements an advanced digital support system designed for efficient issue resolution. The platform integrates multiple communication channels into a unified system, ensuring consistent support quality across all contact methods. Malaysian traders benefit from streamlined communication processes and automated tracking systems. Essential Platform Features:

• Ticket tracking system
• Automated status updates
• Integration with client portal
• Document upload capability
• Historical communication records

Support Portal Functions:

• Real-time chat functionality
• Document management
• Issue categorization
• Response prioritization
• Solution database access

VIP Client Support Services

VIP account holders receive enhanced support services through dedicated channels. A specialized team handles VIP client communications, ensuring premium service delivery and rapid response times. This service level includes priority processing and personalized assistance for all inquiries. Premium Support Features:

• Personal account manager
• Priority response handling
• Direct contact lines
• Custom solutions
• Enhanced service hours

Documentation Support Center

The documentation center provides comprehensive assistance for account-related paperwork: Document Processing:

• Verification guidance
• Format requirements
• Translation services
• Submission protocols
• Status tracking

Required Documentation Types:

• Identity verification
• Address proof
• Bank statements
• Income verification
• Company documents

 Technical Support Resources

JustMarkets maintains extensive technical support infrastructure: Platform Support:

• MetaTrader 4 assistance
• MetaTrader 5 guidance
• Mobile app support
• WebTrader help
• API integration support

Technical Issue Resolution:

• Connection problems
• Platform errors
• Chart issues
• Indicator setup
• Expert Advisor assistance

Payment Support Services

Dedicated payment support team handles all transaction-related queries: Transaction Assistance:

• Deposit guidance
• Withdrawal processing
• Payment verification
• Fund transfer support
• Account funding help

Payment Method Support:

• Bank transfer assistance
• E-wallet guidance
• Crypto transaction help
• Card payment support
• Local payment methods

Training and Education Support

The platform provides comprehensive support for educational resources: Educational Assistance:

• Course access help
• Material navigation
• Webinar registration
• Tutorial guidance
• Resource location

Learning Support Services:

• Content clarification
• Material recommendations
• Study plan assistance
• Progress tracking
• Resource customization

Crisis Management Support

JustMarkets maintains dedicated crisis management protocols: Emergency Procedures:

• Market volatility response
• Technical failure handling
• Security breach protocol
• System recovery support
• Client protection measures

Crisis Communication:

• Immediate notification system
• Status updates
• Recovery guidance
• Alternative access methods
• Emergency contacts

Regional Support Options

Malaysian clients receive: Local Support Features:

• Malaysian language assistance
• Local payment processing
• Regional banking support
• Cultural accommodation
• Time zone alignment

Regional Benefits:

• Local currency (MYR) support
• Domestic bank transfers
• Regional payment methods
• Local verification process
• Malaysian holiday observance